Tel: +86-18028678731     E-mail: info@9dxr.com

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AFTER-SALES SERVICE

8 AM to 3 AM After-Sales Service

We provide 8 AM to 3 AM After-Sales Service

Remote To
Fix

If there’s a software issue, we will remote to fix it

Troubleshoot Online

When problems happen, our service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together

Service Parts Sent by DHL

If it’s spare part problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period

On Service Time

8 AM to 3 AM [Beijing timee] Monday – Sunday

[If you need service at other times, please make an appointment with the after-sales team in advance]

Contact Details

Want to get in touch? We’d love to hear from you. Here’s how you can reach us.

WhatsApp

0086 13688873670

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Phone

0086 13688873670

E-mail

info@9dxr.com

Skype

9ddxr

INSTALLATION SERVICE

Installation assistance

We will provide installation video, installation manuals and remote assistance to speed up installation and make installation easier.

Installation training

Our after-sales training is provided so that you can learn more about our equipment and how to operate it. At the same time, a video of disassembling the equipment is provided in case of emergency.

Extra installation assistance

We have customers in various countries around the world,if you need, we will see if there is a deal-concluded  customer close to you who can provide you with installation services.

12 MONTHS SUPER WARRANTY

One-year
Warranty

The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happens, our after-sales experts will guide customers to check and solve the problems.

Service Parts Sent by DHL

During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.

All
Free

We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will be updated free to customers and technicians will guide customers how to download it.

Software Support For Whole Life

The XDplayer is FuninVR’s Exclusive software, we provide software support for the whole life. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.

DETAILS OF SPECIFIC TERMS

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